Cancellation Policy

Effective Date: 04/05/2026

Thank you for shopping with Momin Scents. Please review our Cancellation Policy carefully before placing an order.

1. Order Cancellation Request

Customers may request order cancellation only before the order has been processed or dispatched.

Once an order has been packed, shipped, or handed over to the courier, cancellation may no longer be possible.

2. How to Request Cancellation

To request an order cancellation, please contact our support team as soon as possible with:

• Full Name
• Order Number
• Contact Number
• Reason for Cancellation

Email: info@mominscents.ae

3. Approved Cancellation

If your cancellation request is approved before dispatch:

• The order will be cancelled successfully.
• Any eligible payment reversal will be processed according to payment provider timelines.

4. Non-Cancellable Orders

Orders cannot be cancelled in the following cases:

• Order already shipped
• Order out for delivery
• Incorrect customer details after dispatch
• Customized or promotional orders (if applicable)

5. Cancellation by Momin Scents

We reserve the right to cancel any order due to:

• Product unavailability
• Payment failure
• Incorrect pricing error
• Suspicious or fraudulent activity
• Incomplete customer information

In such cases, customers will be notified accordingly.

6. Refund on Cancelled Orders

If payment has been received for an approved cancelled order, any eligible refund or reversal will be processed through the original payment method, subject to gateway timelines.

7. Contact Us

For cancellation support:

Momin Scents
Website: mominscents.ae
Email: info@mominscents.ae