Shipping & Delivery Policy
Effective Date: 04/05/2026
Thank you for shopping with Momin Scents. We are committed to delivering your orders safely and on time. Please read our Shipping & Delivery Policy below.
1. Delivery Locations
We currently provide delivery within the UAE only.
At this time, international shipping is not available.
2. Order Processing Time
- Orders are processed after successful online payment confirmation.
- Standard processing time is 1–2 business days.
- Orders placed on weekends or public holidays may be processed on the next working day.
3. Estimated Delivery Time
Estimated delivery times may vary depending on your location within the UAE.
Typical delivery timeframe:
- Major Cities: 1–3 business days
- Other Areas: 2–5 business days
Please note that delivery times are estimates and may vary.
4. Delivery Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
Promotional free shipping offers may be available from time to time.
5. Order Tracking
Once your order is dispatched, tracking details may be shared through email or SMS where available.
6. Delays in Delivery
Delivery may be delayed due to:
- Public holidays
- Weather conditions
- High order volume
- Courier service delays
- Incorrect shipping information
We appreciate your patience in such situations.
7. Incorrect Address Information
Customers are responsible for providing accurate shipping details.
If an incorrect address is entered, delays or failed delivery may occur. Additional charges may apply for re-delivery.
8. Failed Delivery Attempts
If delivery cannot be completed due to customer unavailability or unreachable contact details, our courier partner may attempt re-delivery based on their policy.
9. Damaged Packages
If your package appears damaged upon delivery, please contact us immediately with photos and your order details.
10. Contact Us
For delivery-related inquiries:
Momin Scents
Website: mominscents.ae
Email: info@mominscents.ae
